Terms & Conditions

These terms and conditions apply to the contract between us for the supply of goods ordered by you but do not affect any statutory rights you my have.

Orders are confirmed only once goods are dispatched. All sales are subject to these terms unless otherwise agreed in writing by a company director.

Terms and Conditions of Sale

Unless otherwise agreed all sales made by Windsors Catering Equipment (Birkenhead) Ltd are made on these conditions of sale. No variation of these conditions of sale or any terms supplied with any order form or other document provided by you will be binding on unless confirmed in writing by a Director. All goods are subject to availability. As a result of continuing product development the specification or design of goods may vary from that shown. You are responsible for deciding on the suitability of goods offered for any particular purpose and for the consequences arising for any work we undertake on the goods at your request.

1. Prices & Payment

Payment is required before delivery unless invoicing is agreed.
Invoiced payments must be made within 28 days.
Late payments may incur interest at 4% above HSBC’s base rate.
Ownership of goods remains with Windsors until full payment is received.

2. Delivery

Standard UK mainland delivery: 3–5 working days, although bulky or fragile items may take longer. Ask for details for deliveries outside of the UK mainland.
Risk transfers to the customer upon delivery
Damage claims must be made within 24 hours; non-delivery within 3 days.

3. Returns & Cancellations

Returns are accepted at our discretion and must be authorised.
We do not stock any products they come directly from the manufacturer, goods would need to be sent directly back to them at your own cost and within 7 working days from the day after you received and signed for the goods.
There will be a 25% re-stocking charge on all goods as they are returned to the manufacturers. If you wish to cancel an order after it has been dispatched you may have to pay round trip delivery costs and the 25% re-stocking charge.
Special orders, engraved, or embroidered items are non-returnable unless faulty.
Delivery will usually be made to the door (or site) but unless otherwise agreed not to locations within.
Installation is not included unless otherwise agreed. You must make sure that you have sufficient handling facilities to receive the goods you have ordered and that any large or bulky items can fit through the required access. Any charges incurred from an unsuccessful delivery attempt by the carrier must be paid for by the customer as recipient.

4. Guarantee & Liability

Most products include at least 1 year manufacturers warranty (UK mainland only).
Warranty excludes misuse, wear and tear or poor maintenance.
Repairs outside of warranty or due to misuse will be chargable
Loan machines are not provided
Every effort will be made by us to handle service calls quickly, however the manufacturer will dictate the service arrangements. It may not be possible for service calls to be made on weekends, bank or public holidays, evenings or at a time the customer specifies.
If a service call is requested during the guarantee period and the fault lies with the operation or installation and not the equipment itself then the charge for the service call will be payable by the customer.
Any warranty cards must be returned to the manufacturer duly completed.
If any person undertakes the supply and/or fitting of parts not specified by the manufacturer, then any guarantee for that product may be void.

5. Installation

Installation is not included unless agreed in writing.
All installations must be carried out by qualified engineers (Gas Safe, electrical, plumbing).
Improper installation may void warranties.
Any equipment which is required to be connected to the mains water supply should be installed by a suitably qualified engineer and a certificate of installation should be made available to the supplier on request.
Water softeners must be installed according to the manufacturers recommendations or the products guarantee may be invalidated.

Accuracy of information

We use their best endeavours to ensure that the information contained in their website is accurate and not misleading. Accordingly the Company retains the right, without obligation, to amend or delete product information without notice.

Our liability
In so far as it is possible by applicable law ("the Company") expressly excludes liability for any claims, loss, demands or damages of any kind whatsoever, with respect to use of this website or any misleading information or omissions it may contain, including without limitation, direct, indirect, incidental or consequential loss or damages, whether arising from loss of revenue, loss of data, loss of profits or otherwise. If you are a consumer, your Statutory Rights, if any, are not affected. Nothing in this clause is intended to exclude liability for death or personal injury arising from the negligence of ("the Company") or its employees or agents.

Customer use
The information provided on this website is intended to be used only by the customer. We do not authorise the use of such information for any purpose other than your use as immediate consumer, and prohibits to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.

Website Use & Copyright

All website content is owned by Windsors Catering Equipment.
Use of the site implies acceptance of these terms.
Information is provided in good faith but may be updated without notice.

Trademarks
Product and company names mentioned on this website are or may be the trademarks or registered or unregistered trademarks of their respective owners.

Please Be Aware
Placing an order with us constitutes acceptance of the above terms & conditions.

Website Terms of Use
These terms cover your use of this website during your current visit: they may have changed when you next visit. By using this website you agree to be bound by these terms.

In these terms 'we' means Windsors Catering Equipment (Birkenhead) Ltd, a company registered in England and Wales under company number 2158853, and 'us' and 'our' are to be read accordingly.

These website terms of use do not affect your rights and remedies in connection with your purchase of any goods through this website. All such purchases are subject to our terms of sale.

Your use of this website
We either own the intellectual property rights in the content of this website or we have a licence use it on this website. You may:

View that content while visiting this website.
Save a copy of that content on your computer as a cache copy (this is created automatically by your computer).
Save or print out a copy of that content in connection with your purchase of any goods through this website.

You may not make any other copies of that content.

No assurances or liability
We do not give any assurance as to the accuracy, completeness or suitability of the material displayed on this website. We have taken some precautions to reduce the risk of viruses and other malicious code being transmitted through this website, but we do not give any assurance that these are sufficient to prevent this happening. All conditions, warranties and other terms which might otherwise be implied are excluded, including any which would otherwise be implied by virtue of: any rule of law; the nature of the website; the materials on it; the goods advertised there; any general commercial practices.

We have no liability to you in connection with your use of this website, or your reliance on any material displayed on this website, even if we are in breach of these terms or have been negligent. As special exceptions, we do not restrict our liability for fraud (including fraudulent misrepresentation) or personal injury (whether or not it results in death) resulting from our negligence.

Information about you
We will process any personal information which we acquire through your use of this website in accordance with our privacy policy. By accepting these terms, you give us permission to do so.